Policies

• Timing
• Returns/Exchanges
• About Your Item
• Apparel
• Payment
• Changes or Cancellations
• Your Privacy
• Our Commitment To Your Privacy
• What Information Is Collected
• How That Information Is Used
• Our Commitment To The Security of Your Data

Timing

All orders are custom. Please allow 5-10 business days BEFORE they ship. We will notify you if an item is out of stock and it may take longer.

Please allow approximately 3-4 weeks for MicroCotton Towels. If you need it sooner, please note that in the comments section when you check out and/or send us a separate e-mail. We will try our best to accomodate you.

If you select UPS 2-day or 3-day select, be advised that it will only ship faster. Most often, we are unable fulfill and ship orders the same day they are received. If you need a RUSH order, e-mail us and we will do everything we can to assist you. A 15% surcharge may apply.

Returns/Exchanges

We want you to love your order. If you are not satisfied due to production error or if merchandise is damaged, we will issue a refund or exchange within 14 days of reciept.

About Your Item

We use a backing on all embroidered items. Most often we use a tear-away backing which sometimes leaves remnants. This just peels off or it will come off in the wash.

You may also sometimes notice a shiny plastic-looking material on some items (usually microchenille blankets or towels). This is soluable and will also disappear in the wash.

Apparel

If unsure of sizing, estimate up. Once an item is embroidered, It cannot be returned due to incorrect sizing. Dimensions are provided as much as possible. If you need more clarification, please e-mail us.

Payment

We accept VISA or MASTERCARD. 9% sales tax applies to Illinois residents only.

Changes or Cancellations

We will try to accomodate changes or cancellations if notified before we go into production. No changes or cancellations can be made once an item is embroidered.

Your Privacy

This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Our Commitment To Your Privacy

Your privacy is important to us. To better protect your privacy the following notice explains the information we collect, how it is used, how it is safeguarded, and how to contact us if you have any concerns.

What Information Is Collected

As part of the order process, the following information is collected from shoppers:

• Name
• Shipping Address
• Billing Address
• Email Address
• Phone Number
• Credit/Debit Card Information

By submitting photos the client authorizes So Cute and Cozy to display and to use photographs or video for display, promotion, and advertising, without compensation to the Customer. If at any time you would like it removed from the website, simply email us and let us know

How That Information Is Used

We will only use this information to contact you about your order. We may send you occasional newsletters or special offers, but you can opt-out if you do not wish to receive them.

Our Commitment to the Security of Your Data

We do not sell or share your information with third parties.